Delivery Information
Shipping and Delivery
Our goal is to offer you simple,
convenient Shipping and Delivery options.
Once your order has been placed, we
will send you an email to confirm your order.
Your purchases will be packed in a quality box. You will receive a Shipment Confirmation
email once your order has been dispatched. On delivery, your order needs to be
signed by the recipient.
Orders received before 2 pm (Monday – Friday) will be dispatched
on the same working day. Orders placed
after 2 pm will be dispatched on the next working day (Monday – Friday).
Orders placed on Friday after 2 pm and
Saturday before 10 am will be dispatched on Saturday. Orders placed Saturday
after 10 am and Sunday will be dispatched on Monday. However, during the peak
seasons, processing times may be extended.
We are unable to send your orders to a PO Box, BFPO, or APO/FPO.
We use Royal Mail for delivery to customers in the United Kingdom. The following options are:
Shipment Method |
Estimated Delivery Time |
Estimated Shipment Cost |
Royal Mail 2nd Class Signed
For |
3-5 Working Days |
Between £5.50 - £28.00 (EX
VAT) dependent on weight. |
Royal Mail 1st Class Signed
For |
1-2 Working Days |
Between £5.50 - £28.00 (EX
VAT) dependent on weight. |
Royal Mail Special Delivery
Next Day |
By 1pm Next
Working Day |
Between £6.00 - £28.00 (EX
VAT) dependent on weight. |
Royal Mail International
Signed For |
Dependent on
Destination |
Between £12.00 - £28.00 (EX
VAT) dependent on weight and destination. |
Please note that the prices quoted above may be changed without prior notice by our Service Provider.
Shipping and Delivery of your purchases
are important to us; please contact us if you have any questions.
International Delivery
If your bags are to be sent to an
address outside the UK and you are not presented with any shipping options,
please do contact us before making a purchase.
Returns Policy
Our Policy for returns and refunds is valid
for 7 days once you have received the bag.
Beyond that period, unfortunately, we cannot offer you a refund.
To be eligible for a return, your item
must be unused and returned in the same condition that you received it. It must
be in the original packaging. To
register your return, please complete the online form on our website and we also require a receipt or proof of purchase.
Once your return is received and
inspected, we will send you an email to notify you that we have received your
returned item. We will also notify you of the approval or rejection of your
claim.
If approved, your refund will be
processed, and a credit will automatically be applied to your debit or credit
card or original method of payment, within two working days. It may take two to five working days for it
to appear in your account, depending on who you bank with.
While we do our best to ensure there are
no manufacturing defects and to prevent the products from being damaged in transit,
we acknowledge that something may unexpectedly go wrong on occasion. If you receive a product that has a
manufacturing defect or is damaged in transit, please do let us know
immediately and we'll do our best to replace or otherwise compensate you.
Returns
We only replace items if they have a
manufacturing defect or are damaged in transit. If you need to exchange it for
the same item, email us at returns@clickbestbrands.com or go to our website.
Please do include pictures of the defects or damages as this will help to speed
up the replacement or refund process.
If the item was marked as a gift when
purchased and shipped directly to you, you'll receive a gift credit for the
value of your return. Once the returned item is received, a gift certificate
will be mailed to you. If the item
wasn't marked as a gift when purchased, or the gift giver had the order shipped
to themselves to give to you later, we will send a refund to the gift giver and
he/she will be notified about your return.
You will be responsible for paying for
your own shipping costs for returning your item. Shipping costs for goods being returned are
non-refundable. If you receive a refund,
the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it
may take for your exchanged product to reach you may vary.
We recommend you consider using a
trackable shipping service or purchasing shipping insurance. We don't guarantee
that we will receive your returned item.
Late or missing refunds (if applicable)
If your refund seems delayed, first
check your bank account once more. If
you used a credit card, contact your credit card company, as it may take some
time before your refund is officially posted.
Next, contact your bank. There is often
some processing time before a refund is posted.
If you've done all of this and you still
have not received your refund yet, please do contact us.